Retirement Living

Using our award-winning app your retirement living organisation can benefit from improved communication between staff, residents and family that builds trust and generates increased customer satisfaction.

Your own branded app that:

  • Builds trust and customer satisfaction. Residents and family kept informed with on time, open and transparent information including activities schedule and progress to goals. Regular updates directly improve customer satisfaction
  • Requires minimal staff effort. Residents and family can view their budget, approve invoices and make payments. As well as update contact details and invite others to join the app
  • Connects family. Private 1-1 messaging, photo and video updates between residents and family members keeps everyone up to date
  • Provides greater choice and control. Residents and family can change existing bookings and order extra products and services, as well as book respite services
  • Empowers staff. Your staff have all the information they need to do their jobs – updated in real time. Removes paper-based record keeping as everything they need is available when they need it, in view or edit format
  • Increases revenue, efficiency, and compliance. Streamlines operations creating improved organisational effectiveness.
  • Is rapidly deployed. Benefit immediately from our fast deployment. We can connect all your staff and locations within as little as 2 weeks

Access for an individual is based on their user group to support the following functionality:

  • Residents

    • View and book activities (such as bus trips and yoga)
    • Request services and products (such as Maintenance and Gardening services)
    • Build your own personalised community of support
    • View and request changes to appointments. View invoices, statements and support plans
  • Management

    • Increase customer satisfaction, efficiencies and revenue
    • Seamless transition to Serviced Apartments, Respite Services and back again to Retirement Living
    • One view across all your Villages, of CSAT, most popular activities, Service SLAs
  • Staff

    • Serviced apartments – Access dashboard on wellness status of all your clients
    • Save time with automated booking systems
    • View and edit client information – available when you need it
  • Families

    • View activities, seamless transition to navigator and alternate decision maker roles
    • Stay connected with their loved ones
    • Updates on wellness status of their loved one