Residential Care

Using our award-winning app your residential care organisation can benefit from improved communication between staff, residents and family that builds trust and generates increased customer satisfaction.

Your own branded app that:

  • Builds trust and customer satisfaction. Residents and family kept informed with on time, open and transparent information including activities schedule and progress to goals. Regular updates directly improve customer satisfaction
  • Improves resident wellbeing. Increased activity and social interaction through common schedule and calendar as well as social games (bingo, scrabble etc), art and reading groups
  • Requires minimal staff effort. Residents can select meals and activities. Family can approve invoices and make payments. Family can update contact details and invite others to join the app
  • Connects residents and family. Secure, encrypted video calling, private 1-1 messaging, photo and video updates keep everyone up to date. Social games interconnect residents across your operations
  • Provides greater choice and control. Residents order meals, choose who they connect with and join in activities they enjoy. Family can view and change existing bookings and order extra products and services
  • Empowers staff. Your staff have all the information they need to do their jobs updated in real time. Removes paper-based record keeping as everything they need is available when they need it, in view and/or edit format
  • Increases revenue, efficiency, and compliance. Streamlines operations creating improved organisational effectiveness. Delivers cost savings and increases occupancy and speed to fill new facilities. Increases compliance and reduce complaints
  • Is rapidly deployed. Benefit immediately from our fast deployment. We can connect all your staff and locations within as little as 2 weeks

Access for an individual is based on their user group to support the following functionality:

  • Residents

    • Connect with family and loved ones
    • View schedule and calendar
    • Meal and activity selection
    • Service requests
    • Receive photos and updates from family
    • Provide feedback
    • Simple layout makes it easy to use
  • Management

    • Improve revenue and efficiency. Reduces costs. Increases revenue
    • Support during the enquiry to sales process increases occupancy, and speed to fill vacancies in new facilities
    • Increase uptake of resident activities, extra products and services
    • Increased oversight over care delivery, resident choices and family interaction
    • Demonstrate increased compliance. With comprehensive reporting across all Aged Care Quality and Safety Standards
    • Improved communication builds trust with families and staff
    • Streamlined budget, invoice and payment process
  • Staff

    • Single resident view – all systems fully integrated into one app to give a comprehensive resident overview
    • Simple one touch video call for family communications, case conferences and telehealth
    • Namaste room – reduces time to settle agitated residents
    • Save time as residents make their own meal and activity selections via the App
    • Real time data access with use of mobile device to update information while working
  • Family and Friends

    • What’s happening – news of the day, daily activity updates for their loved one
    • View medication charts, care plans, invoices and statements
    • Provide feedback. Complete surveys and lodge complaints
    • Order extra products and services for their loved one